Freshworks推出Freddy AI，一种自主推理、行动和解决问题的代理AI，以增强客户和员工体验。
Freddy AI 的推出代表著 Freshworks 在人工智慧能力上的一大躍進，從單純的自動化邁向了代理式行動。這將能顯著提升服務效率、客戶滿意度及員工生產力。對於亞太地區的企業而言，這意味著能接觸到尖端的人工智慧技術，透過提供卓越的客戶及員工體驗，幫助他們在競爭激烈的市場中更有效地脫穎而出，潛在地降低營運成本並促進成長。
Freddy AI is an agentic AI that reasons, acts, and resolves issues.
Enhances customer and employee experience through automation.
Aims to uncomplicate service delivery and boost productivity.
APAC businesses are increasingly adopting AI to enhance customer service and operational efficiency. Freddy AI's agentic capabilities offer a competitive edge, enabling companies in the region to automate complex service tasks, improve response times, and deliver personalized experiences, thereby boosting customer loyalty and operational ROI in diverse markets.
Aims to uncomplicate service delivery and boost productivity.
Integrated into Freshworks' enterprise-grade service software.
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